VOL. topics/ゴールデンウィーク期間中の営業につきまして

Regarding business hours during Golden Week

UPDATE

We will be closed during the Golden Week Holiday, from April 27th (Sat) to May 6th (Mon) inclusive.

Orders can still be made during this holiday period, but the following services will be suspended:

Estimated delivery times and payment method guide emails
Dispatching of orders
Customer support by email and phone
Payment confirmations for bank transfers and other prepay methods

These services will resume on May 5th (Tues) onwards.
(* Please note that regular business hours are until 18:00 on weekdays. For orders placed after 18:00 April 26th (Fri), customer service and payment confirmation services will not be available until operations resume after the holidays.)

* Important Notice regarding orders placed before the Golden Week Holidays.

(1) The dispatch of orders placed between April 23rd (Tues) to April 26th (Fri) may be delayed until after the holidays depending on the inventory statuses in our warehouse.
(* Please make sure to check the delivery schedule included in the order summary email sent after placing an order.)

(2) We will make every attempt to ship orders that are placed before noon April 26th (Fri) for which there are sufficient inventory stock.
(* We recommend using the credit card or collect on delivery payment methods over bank transfers or prepay methods for customers who wish earlier delivery times. The latter methods rely on payment confirmation before dispatch, which will likely be completed after the Golden Week holiday.)

* If the delivery date is crucial for your order, please do not hesitate to contact our customer service representatives by email or phone.

●Contact Information:
<Business hours: Weekdays 10:00 - 18:00>
■Telephone: 03-3817-0855
■Email: info@hippopotamus.co.jp

* Important Notices regarding deliveries made during and after Golden Week:

(1) Please note that orders estimated to be delivered during the Golden Week Holiday may experience delays due to an increase in traffic.

(2)Please note that orders shipped after the Golden Week Holiday may also experience delivery delays due to an increase in order and delivery volumes by the national courier services.

* For any questions regarding our holiday hours, please contact us using the following:

<Business hours: Weekdays 10:00 - 18:00>
■Telephone: 03-3817-0855
■Email: info@hippopotamus.co.jp

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