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Shopping Guide

Our Business Hours

10:00 - 16:00 Monday to Fridays
(Except on national, year-end and new year holidays)

Payment Methods

The following payment methods are available:

  • Major credit cards:

    VISA, Mastercard, JCB, American Express, Diners

  • PayPal

  • Amazon pay

Delivery Methods

  • Delivery:

    Your order will be shipped within 5 business days.
    For bank transfers or convenience store payments, orders will be shipped once payment is comfirmed.
    * Additional time might be required for larger quantities.
    * Orders will not be shipped on weekends or holidays.

    Free shipping for orders exeeding ¥50,000 (tax included).

  • Shipping Fees:

    Region1 ¥1,900 Korea, Taiwan
    Region2 ¥2,000 China, Hong Kong, Macao
    Region3 ¥2,100 Brunei, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam
    Region4 ¥2,200 Australia, Bangladesh, Bhutan, Cambodia, Fiji, India, Lao People's Democratic Republic, Myanmar, New Zealand, Papua New Guinea
    Region5 ¥2,600 USA, Canada, Mexico
    Region6 ¥2,700 Austria, Belgium, Bulgaria, Croatia, Czech, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom
    Region7 ¥4,100 Iceland, Russia
    Region8 ¥4,300 Argentina, Brazil, Colombia
    Region9 ¥4,600 Guam, Tahiti, U.A.E

    For deliveries outside Japan, products may be subject to custom duties and taxes. Please note that surcharges are not included in the price and therefore have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
    Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach.

Returns and Exchanges Policies

Please be sure to check your order when it arrives and contact us by email or phone within 7 days for replacements if you notice any of the following.
・the delivered product is different from what was ordered.
・the delivered product is broken, dirty or defective in some way.

★Returns
Refunds will be transfered to specified accounts within 5 business days after a returned item is received.

★Contact for Returns and Exchanges
Telephone: 03-3817-0855
Email: contact@hippopotamus.co.jp
Return address: 5th floor Dai-yon Taihei Building, 1-21-5 Hongō, Bunkyō-ku, Tokyo, Japan 113-0033
Department head: Hideya Ohashi

Notice

Please note that products might appear slightly different in terms of colour and texture to those displayed on this site.
There might also be slight differences in size compared to measurements listed for each product.

 

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