SOFT TOY L

FAQ

• Shipping Fees
• Region1 ￥1,900 Korea, Taiwan
  Region2 ￥2,000 China, Hong Kong, Macao
  Region3 ￥2,100 Brunei, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam
  Region4 ￥2,200 Australia, Bangladesh, Bhutan, Cambodia, Fiji, India, Lao People's Democratic Republic, Myanmar, New Zealand, Papua New Guinea
  Region5 ￥2,600 USA, Canada, Mexico
  Region6 ￥2,700 Austria, Belgium, Bulgaria, Croatia, Czech, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom
  Region7 ￥4,100 Iceland, Russia
  Region8 ￥4,300 Argentina, Brazil, Colombia
  Region9 ￥4,600 Guam, Tahiti, U.A.E
  
  Free shipping for orders exceeding ¥50,000 (tax included).
  For deliveries outside Japan, products may be subject to customs duties and taxes. Please note that surcharges are not included in the price and therefore we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
  Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach.
  ・Customs Duties And Import Fees
  Orders shipping outside Japan may be subject to customs duties, other taxes and fees (“Import Fees”) by customs of the destination country or region.
  Please note that the recipient will be responsible for any Import Fees.
  Payment methods vary depending on the destination country or region, including payment at the time of delivery or using a bank transfer form.
  Import Fees will be calculated and determined by customs authorities and other public agencies of the destination country or region.
  Please note that Hippopotamus is unable to advise on the amount that this may be. Please contact the local customs office or carriers for more information.
  If the recipient is different from the sender (purchaser), please inform the recipient in advance that the package will be delivered as the recipient may be billed for Import Fees.
• Can the shipping and sender’s address be different?
• If you would like to send a gift to an address other than the sender’s, please follow these steps below to set the addresses in the cart.
  *If you are purchasing multiple items shipped to different addresses, you will need to place the orders one by one for each address.
  
  １．Please enter your gift recipient's address in the Shipping Address field.
  ２．Please select a payment method.
  ３．Please select "Use a different billing address" and enter the sender's address.
  
  This will reflect the gift delivery.
  Please make sure that both addresses are reflected in the order confirmation email.
  If not, please contact us using the contact form after placing your order to make the change.
  ＊Gift delivery is not available with Amazon Pay.
• Will there be any invoices or receipts included in my package?
• We do not send printed invoices or receipts
  with your purchased items unless they’re specifically requested,
  so please be assured that they will not be included in your gift packages.
• Delivery Methods
• Your order will be shipped within 5 business days.
  The delivery company is EMS or DHL.
  For bank transfers or convenience store payments,
  orders will be shipped once payment is confirmed.
  * Additional time might be required for larger quantities.
  * Orders will not be shipped on weekends or holidays.
• Can I check the delivery status?
• You can check the delivery status of
  your order on the shipping company’s
  tracking page.
• Can I cancel an order I accidentally placed?
• If you wish to change your order, please contact us before the order confirmation email is sent.
  Please note that we cannot accept additional orders,
  combined deliveries, cancellations,
  or any other changes once the confirmation
  e-mail has been sent,
  as the order has entered the shipping process.
• Can I check the delivery status?
• You can check the delivery status of your order on the shipping company’s tracking page.
  Please feel free to contact us
  by e-mail at info@hippopotamus.co.jp
  Can I change my order?
  If you wish to change your order, please contact us before the order confirmation email is sent.
  Please note that we cannot accept additional orders,
  combined deliveries, cancellations, or any other changes once the confirmation email has been sent, as the order has entered the shipping process.

• Is gift wrapping available?
• If you are considering purchasing a gift,
  please take a look at our pre-wrapped gift sets available on our gift page.
  please take a look at our pre-wrapped gift sets available
  on our gift page.
  
• Can I add a gift message to my order?
• When shipping a gift to your recipient, you have the option to add a gift message.
  Please fill in the gift message field within 100 words during checkout.
  
• If I send a gift directly to the recipient, will anything that shows the price be included in the package?
• Please be assured no pricing information
  will be included in gift packages.
  
• When selecting a gift delivery, I accidentally placed an order with the recipient's information as the billing address. Can I change it?
• Let us take care of it.
  Please contact us via email with the correct billing address (sender's information) before the order confirmation email is sent, and we will be happy to modify your order if it has not yet been sent to the shipping process.
  
  We do not send printed invoices or receipts with your purchased items unless they're specifically requested, so please be assured that they will not be included in your gift packages.
• Can I exchange a product I received as a gift?
• 手提げ袋のサイズに関わらず、1枚￥110でご購入いただけます。
  ご希望の場合は、商品ページにて手提げありをお選びいただきますと、商品に合わせた手提げサイズをギフトの個数分お付けいたします。
  
• Is there a shopping bag included in the package?
• Shopping bags are only available for gift purchases; however,
  if the gift is shipped to an address
  電話：03-3817-0855（受付時間　平日10：00～16：00）
  メール：info@hippopotamus.co.jp
  other than the sender’s,
  it will not be included in the package.

• What types of payment methods are available?
• 以下がお選びいただけます。
  ・クレジットカード
  （VISA、MASTER、JCB、AMEX、Diners）
  ・PayPal
  ・Amazon pay
  ・コンビニ前払い
  ・代金引換
  ・銀行振込
  VISA, Mastercard, JCB, American Express, Diners
• Can I use a credit card issued overseas?
• Unfortunately, we don’t accept credit cards issued overseas.

• 刺繍は入れられますか？
• 刺繍可能アイテムのみ対応しております。
  ・バスタオル
  ・フェイスタオル
  ・ウォッシュタオル
  ・チーフタオル
  ・ミニバスタオル
  ・おくるみ
  ・スタイ
  ・ループ付きタオル
  ・上記商品を含むギフトセット
  刺繍可能アイテム一覧はこちら
  
  【刺繍詳細】
  価格：1アイテム　文字のみ：￥550(税込)　アイコンのみ：￥550(税込)　文字＋アイコン：￥1,100(税込)
  文字数：10文字以内（英数字、ひらがな、カタカナ）　※アイコンは1アイテムにつき1つです。
  刺繍糸色：11色（英数字、ひらがな、カタカナ）　※アイコンの刺繍カラーはお選びいただけません。
  書体：英数字（筆記体・ゴシック体それぞれの大文字・小文字）、ひらがな、カタカナ
• 刺繍の色は選べますか？
• 刺繍色は以下の11色よりお選びいただけます。
  （ORANGE、BLUE、WHITE、PURPLE、GREEN、YELLOW、PINK、GRAY、RED、LIGHTBLUE、BROWN）
  ギフトセットの場合は、全て同じ文字とカラーでの刺繍となり、1枚ずつの指定は不可となりますので予めご了承ください。
  ※アイコン刺繍のカラーはお選びいただけません。
• 刺繍の書体は選べますか？
• 書体を2種類よりお選びいただけます。
  大文字、小文字は入力いただいた通りに刺繍いたします。
  １．英数字　ゴシック体
  ２．英数字　筆記体
  ３．ひらがな
  ４．カタカナ
• 刺繍のサイズは選べますか？
• アイテムごとにサイズが決まっておりますため、ご変更は承っておりません。
  文字数が多い場合は規定のサイズより小さく刺繍させていただく場合もございますので予めご了承ください。
  アイコン刺繍は、アイテム種類に関わらず全て同サイズ（5cm程度）の刺繍が入ります。
• 刺繍の位置は選べますか？
• アイテムにより刺繍の箇所が決まっておりますためご指定いただけません。
  刺繍位置は刺繍詳細ページにてご覧いただけます。
  刺繍詳細ページへ
• 刺繍はどのくらい時間がかかりますか？
• ※発送日はご注文日により異なります。
  ※銀行振込・コンビニ決済の場合はお支払い確認日がご注文日となります。
  
  締め日から3週間後より順次発送
  (締め日：毎週日曜日)
  
  例) 1/8日までにご注文いただいた場合、1/30日より順次発送
• 刺繍した場合は配達日時の指定はできますか？
• 刺繍サービスを含むご注文は日時指定ができかねますのでご了承ください。
  
  配達の指定でご不明点などございました際はメールまたはお電話にてお問い合わせください。
  電話：03-3817-0855（受付時間　平日10：00～16：00）
  メール：info@hippopotamus.co.jp
• １つのギフトで複数のタオルが入っているものは、1枚ずつ違う色や文字で刺繍できますか？
• １つのギフトで複数のタオルが入っているものは、全て同じ色と文字で刺繍となりますため、1枚ずつの内容変更は承っておりません。
  また刺繍対象アイテムのみお入れします。
  以下のリストに記載がないものは刺繍入れはいたしません。
  【対象アイテム】
  ・バスタオル
  ・フェイスタオル
  ・ウォッシュタオル
  ・チーフタオル
  ・ミニバスタオル
  ・おくるみ
  ・スタイ
  ・ループ付きタオル
  
  ご不明点やご要望がございました際はメールまたはお電話にてお問い合わせください。
  電話：03-3817-0855（受付時間　平日10：00～16：00）
  メール：info@hippopotamus.co.jp